Refund policy
Refund & Returns Policy ("Our 60-Day Love-It Guarantee")
We want the moment they open the box to be perfect. If anything is wrong with your order, we'll make it right — fast.
Damaged, defective, or incorrect items. If your item arrives damaged, has a printing defect, or isn't what you ordered, email us at  within 60 days of delivery with your order number and a photo. We'll send a free replacement right away — no return shipping, no forms, no hassle. The photo is all we need.
Changed your mind? Because every piece is made to order just for you (your message card is printed when you order), we can't restock unworn jewelry the way big-box stores do. But we stand behind every gift: if you're not happy with your purchase for any reason, contact us within 60 days and we'll work with you on a replacement, store credit, or refund. We're a small family business — a real person reads every email.
Wrong address? If you catch an address mistake, email us immediately. Once an order enters production (usually within hours) we can't reroute it, but we'll do everything we can.
Cancellations. Orders can be cancelled within 2 hours of purchase. After that, your piece is already being made.
Refunds are issued to the original payment method within 5–10 business days of approval.