Track Your Order
Every order gets a tracking link by email the moment it ships. If you can't find it, this page covers the three things people usually need.
Where's my tracking link?
It's emailed to the address you used at checkout, with the subject line about your order being shipped. Check your spam or promotions folder first — that's where it usually is.
You can also see it in your account: open your account, enter the email you ordered with, and we'll send you a code to sign in. No password needed. Your order and its tracking link are there.
Still can't find it? Email support@baejewelry.com with your order number and we'll send it straight back to you.
My tracking link says "no information yet"
That's normal for the first day or so. The label is created when your order leaves our production facility, and the carrier doesn't scan it into their system until it reaches their depot. Give it 24–48 hours and it'll start updating.
It hasn't shipped yet — is something wrong?
Probably not. Every piece is made to order, so there's a production step before anything ships:
- 2–3 business days to make your piece and print your card
- 2–5 business days in transit within the US
- About 4–8 business days in total
Engraved and acrylic pieces take 3–5 business days to make, and blankets up to 5. Ordering for a specific date? Allow 10 days, or choose expedited shipping at checkout.
If it never arrives
We'll replace it free and you don't ship anything back. Email support@baejewelry.com with your order number. That covers parcels lost in transit as well as anything that arrives damaged or misprinted — you keep the original.
All orders ship from our production facility in Florida, USA.