Contact

Every email is answered by a person, usually within one business day. You can also write to us directly at support@baejewelry.com.

Two things make a reply much faster: your order number in the subject line, and a photo if something arrived wrong. With a photo we can usually send a replacement in the first reply instead of going back and forth.

Need to change or cancel an order?

Write to us as soon as you can and put CHANGE or CANCEL in the subject line. Every piece is made to order and personalized, so once it goes into production we can't alter the spelling, the card, or the shipping address. Before that, we can usually fix anything.

Not sure which card to send?

This is the question we like best, and there's no obligation. Tell us who it's for, the occasion, and roughly what you want to say, and we'll point you at two or three cards that fit. We'd rather help you pick the right one than sell you the wrong one.

Already ordered?

For tracking, delivery timings and lost parcels, start on the Track Your Order page — it answers most of it without waiting on us.

Wholesale, bulk and partnerships

We work with wedding planners, salons, boutiques and businesses buying in quantity, with no minimum order. Put WHOLESALE in the subject line and tell us roughly how many pieces you have in mind.

BAE Jewelry is designed in Chandler, Arizona. Orders are made and shipped from our production facility in Florida, USA.